All AirAsia guests with existing flight bookings made on or before 22 March 2020 with a departure date between 23 March and 31 May 2020 will now be able to select from a range of extended flexibility options for future travel.
Eligible guests can now select from the following flexible travel options immediately, using the airline’s AI chatbot AVA on support.airasia.com or airasia.com:
Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR
Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 365 calendar days from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on airasia.com.
Please refer to the COVID-19 Guide to check your eligibility and for information on how to submit your preferred alternate travel request.
The above guest information is only applicable for direct online bookings made via airasia.com. For group bookings or those made with travel agents, kindly refer to your respective booking agent for further assistance.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact their customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.